WHAT OUR CUSTOMERS SAY

Independent reviews from customers across the area and beyond.

Wendy T.
Wendy T.
08:46 17 Aug 22
I booked and paid for a taxi for my elderly mother with specific drop off instructions. The taxi arrived on time (with text message updates with name of driver and car details). He was fully aware of my instructions and delivered my mother home safely. Very grateful for an excellent service.
Jane M.
Jane M.
06:39 07 Jul 22
We rely on Castle Cars to drive us to Tonbridge Station when we are going to London. They are always on time and sometimes so early we are not quite ready. They let us know when they are en route. Drivers are polite and the driving style gives confidence. Retired couple.
Rika K.
Rika K.
20:19 04 Jul 22
Thank you for giving me a ride to the emergency veterinarian clinic the other day and for saving my dog’s life. All happened when our car wasn’t available and I can’t express my gratitude enough for your help! Please also accept my apologies for my husband (George Kaye)’s rather negative review posted here while ago. We have always appreciated your service for the last 7 years since we moved in Tonbridge and I think there was some kind of misunderstanding.
Jason J.
Jason J.
10:57 04 Jul 22
I couldn’t be more satisfied, I’m disabled so need additional assistance with getting things into the car and walking to and from it. Terry my driver helped with everything was patient and understanding of my needs. They provide a great service and I couldn’t recommend more
Alex T.
Alex T.
15:04 01 Jul 22
Very helpful and professional service. Arranged an airport transfer for us at relatively short notice. Our driver was waiting for us in arrivals. He timed it perfectly and parking costs were as cheap as they could be.
Garfield Girl U.
Garfield Girl U.
19:22 15 Jun 22
Called up a few companies (on behalf of my husband) before calling Castle Cars, all of them said no to "short journeys" between Edenbridge and Hildenborough.Castle Cars was very polite. Offered a taxi right away for my husband who was at the garage. Driver was prompt and lovely to chat to.Highly recommended this company. They really do care and ensure you get home safe.
Nigel R.
Nigel R.
09:58 12 Jun 22
Excellent pick up in Tonbridge and drop off at Heathrow. On time and a very friendly and safe driver. Have used a few times over the past 18 months. Great experience on all occasions. ***** rating.
Caroline B.
Caroline B.
08:07 30 May 22
I've used Castle Cars for a couple of airport runs and they have always been on time. The drivers are always friendly and helpful. They're definitely my "Go to" taxi company.
debbie H.
debbie H.
22:55 14 May 22
Arrived promptly at the time booked, previous to that I received a text approximately 10 minutes before pick up to let me know it was en route, the name of the driver and the registration number. First class service
Steve B.
Steve B.
09:35 10 May 22
Castle took us from Tonbridge to Stansted and returned us 7 days later with no problems at all. Both our drivers were prompt, friendly, helpful and considerate. More than happy to recommend and continue to be our go to cab company for their reliability and service.
Pauline R.
Pauline R.
13:42 05 May 22
Couldn't fault service both to and from Gatwick. Pickup from home 3.30am was early and only 35 mins to airport. Arriving back driver was waiting for us with clearly marked sign. Both drivers helpful and friendly. Would recommend Castle Cars and definitely use again.
Barbara W.
Barbara W.
18:08 03 May 22
Thank you for delivering me on time on Monday to the station when you had a very busy day. You are my forever go to taxi company as I know your drivers will be there, courteous and on time.
Andrew H.
Andrew H.
13:44 02 May 22
Absolutely first class taxi service and kept me fully informed throughout my booking, from confirmation to when the taxi arrived to pick us up detailing the car and driver. Would highly recommend Castle Cars above any other taxi in the Tonbridge area. Thanks Terry and Steve.
Beryl W.
Beryl W.
20:31 22 Apr 22
I have now used Castle Carscfor over 7 years. Their service is efficient and drivers are pleasant. Many thanks to Steve today fir his extra help, which was much appreciated.
Lucy C
Lucy C
19:34 15 Apr 22
We used Castle cars for transport to Gatwick Airport- they were perfect- not only did they get us there as expected, the driver was so friendly and helpful- even gave us a £1 for the trolley we needed! He explained the drop off extra £5 charge to ensure we knew what we would be paying- thank you- we have a great start to our holiday :-)Thank you driver 04!
Teresa W.
Teresa W.
08:24 26 Feb 22
We had a taxi pick us up from a difficult location. They found us and were in time. The driver was very professionalism we would definitely use Castle Cars again.
Victoria T.
Victoria T.
15:24 23 Feb 22
Reliable, friendly & always there when I need them 👊🏻
Fiona D.
Fiona D.
10:39 30 Jan 22
Excellent taxi service : completely reliable, always on time and really friendly, courteous drivers. The best taxi service in Tonbridge!
Roxana R.
Roxana R.
13:35 27 Jan 22
I ordered a taxi as I was leaving Charing X Station to Tonbridge at 10.45pm arriving 11.30pm. I was called by the driver to know where I was. I responded 3 minutes to arrival. He was waiting outside the station approach. A spotless limo, driven at speed into the night to Southborough! I arrived safely. Very reasonable with an added generous tip. Would highly recommend this service.
Laura de B.
Laura de B.
09:59 25 Jan 22
Castle Cars are great. I use them every week and have an account with them. All the drivers are very friendly and helpful. All the cars are clean and spacious. Every booking they confirm in text and all taxis arrive on time. I would never use another firm. Thank you, Castle Cars! Laura de Bono
Alison F.
Alison F.
19:02 29 Dec 21
Used twice over Christmas period. Punctual and informative. Also, best price. Will definitely use again.
Joanna Nowacka K.
Joanna Nowacka K.
19:35 23 Dec 21
I really want to say Big Thank You to Castle Cars and to the Owner Terry who rushed to pick me and my 18 month old daughter when I was struggling to find a quick transport to Tunbridge Wells A&E.

We are happily back home right now.

Terry you are our hero ❤️❤️❤️

Merry Christmas 🎄
Karen
Karen
13:36 23 Dec 21
Brilliant. Called and booked and received text confirmation within seconds. Taxi perfectly on time. Driver friendly and helpful. Called again 30 minutes before our booked return trip, and Castle Cars sent a different taxi to collect us 15 minutes earlier. Fantastic. Very good experience all round. Thank you.
Debbie A.
Debbie A.
20:46 19 Dec 21
When making the booking the booker was friendly, helpful and very clear and questioned bits that I was not clear on. Happily gave me a price quote. John the driver was on time, polite and friendly. The price was just under the price quoted. Castle Cars confirmed booking, advised when driver was almost there and car registration. Would certainly use again and recommend.
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