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WHAT OUR CUSTOMERS SAY

Independent reviews from customers across the area and beyond.

Ian P.
Ian P.
11:57 14 Nov 22
I have been using Castle Cars for over 10 years on airport transfers and local trips. Always reliable and great service with reasonable fares and great communication. All drivers are punctual and really pleasant. Happy to chat if you want, or leave you in peace knowing you will get there on time and stress free.
Helena T.
Helena T.
16:47 30 Oct 22
Reliable and safe, great company! Our driver Steve was very kind and gentle. We were two groups with a lot of luggage and we got to the station in good timing and felt safe all the way.
Christopher T.
Christopher T.
13:16 08 Sep 22
Excellent service, polite staff and all courteous. Good to get text to inform when driver was on way and when arrived. I certainly will be using again.
Maureen R.
Maureen R.
06:37 04 Sep 22
As a family our first port of call is always Castle Cars. Very efficient never had a problem. Our last booking was to Heathrow and back. Despite the early call both drivers were attentive and trustworthy. Will continue to use their service whenever required
Laina M.
Laina M.
22:31 03 Sep 22
Reliable and and prompt lift home by a really lovely driver. Thank you for getting me home safely and all the best to you. Karma 🙂
Allison H.
Allison H.
23:19 19 Aug 22
Fantastic company. Friendly drivers, fair prices clean cars. Çan not rate them high enough.
Wendy T.
Wendy T.
08:46 17 Aug 22
I booked and paid for a taxi for my elderly mother with specific drop off instructions. The taxi arrived on time (with text message updates with name of driver and car details). He was fully aware of my instructions and delivered my mother home safely. Very grateful for an excellent service.
Jane M.
Jane M.
06:39 07 Jul 22
We rely on Castle Cars to drive us to Tonbridge Station when we are going to London. They are always on time and sometimes so early we are not quite ready. They let us know when they are en route. Drivers are polite and the driving style gives confidence. Retired couple.
Rika K.
Rika K.
20:19 04 Jul 22
Thank you for giving me a ride to the emergency veterinarian clinic the other day and for saving my dog’s life. All happened when our car wasn’t available and I can’t express my gratitude enough for your help! Please also accept my apologies for my husband (George Kaye)’s rather negative review posted here while ago. We have always appreciated your service for the last 7 years since we moved in Tonbridge and I think there was some kind of misunderstanding.
Jason J.
Jason J.
10:57 04 Jul 22
I couldn’t be more satisfied, I’m disabled so need additional assistance with getting things into the car and walking to and from it. Terry my driver helped with everything was patient and understanding of my needs. They provide a great service and I couldn’t recommend more
Alex T.
Alex T.
15:04 01 Jul 22
Very helpful and professional service. Arranged an airport transfer for us at relatively short notice. Our driver was waiting for us in arrivals. He timed it perfectly and parking costs were as cheap as they could be.
Garfield Girl U.
Garfield Girl U.
19:22 15 Jun 22
Called up a few companies (on behalf of my husband) before calling Castle Cars, all of them said no to "short journeys" between Edenbridge and Hildenborough.Castle Cars was very polite. Offered a taxi right away for my husband who was at the garage. Driver was prompt and lovely to chat to.Highly recommended this company. They really do care and ensure you get home safe.
Nigel R.
Nigel R.
09:58 12 Jun 22
Excellent pick up in Tonbridge and drop off at Heathrow. On time and a very friendly and safe driver. Have used a few times over the past 18 months. Great experience on all occasions. ***** rating.
Caroline B.
Caroline B.
08:07 30 May 22
I've used Castle Cars for a couple of airport runs and they have always been on time. The drivers are always friendly and helpful. They're definitely my "Go to" taxi company.
debbie H.
debbie H.
22:55 14 May 22
Arrived promptly at the time booked, previous to that I received a text approximately 10 minutes before pick up to let me know it was en route, the name of the driver and the registration number. First class service
Steve B.
Steve B.
09:35 10 May 22
Castle took us from Tonbridge to Stansted and returned us 7 days later with no problems at all. Both our drivers were prompt, friendly, helpful and considerate. More than happy to recommend and continue to be our go to cab company for their reliability and service.
Pauline R.
Pauline R.
13:42 05 May 22
Couldn't fault service both to and from Gatwick. Pickup from home 3.30am was early and only 35 mins to airport. Arriving back driver was waiting for us with clearly marked sign. Both drivers helpful and friendly. Would recommend Castle Cars and definitely use again.
Barbara W.
Barbara W.
18:08 03 May 22
Thank you for delivering me on time on Monday to the station when you had a very busy day. You are my forever go to taxi company as I know your drivers will be there, courteous and on time.
Andrew H.
Andrew H.
13:44 02 May 22
Absolutely first class taxi service and kept me fully informed throughout my booking, from confirmation to when the taxi arrived to pick us up detailing the car and driver. Would highly recommend Castle Cars above any other taxi in the Tonbridge area. Thanks Terry and Steve.
Beryl W.
Beryl W.
20:31 22 Apr 22
I have now used Castle Carscfor over 7 years. Their service is efficient and drivers are pleasant. Many thanks to Steve today fir his extra help, which was much appreciated.
Lucy C
Lucy C
19:34 15 Apr 22
We used Castle cars for transport to Gatwick Airport- they were perfect- not only did they get us there as expected, the driver was so friendly and helpful- even gave us a £1 for the trolley we needed! He explained the drop off extra £5 charge to ensure we knew what we would be paying- thank you- we have a great start to our holiday :-)Thank you driver 04!
Teresa W.
Teresa W.
08:24 26 Feb 22
We had a taxi pick us up from a difficult location. They found us and were in time. The driver was very professionalism we would definitely use Castle Cars again.
Victoria T.
Victoria T.
15:24 23 Feb 22
Reliable, friendly & always there when I need them ??
Fiona D.
Fiona D.
10:39 30 Jan 22
Excellent taxi service : completely reliable, always on time and really friendly, courteous drivers. The best taxi service in Tonbridge!
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