Look below to see what our customers say about us!
5 Star Service! I Recently had my Handbag stolen on a night out and was Devastated - Luckily for me the would be theif hadn't counted on the Castle Cars team to be there when it counted, returning my bag and its contence safely back to me after contacting my friends to pass the message back to me they had it safe at office HQ! Thanks So Much! #Weekend.Saved 5Stars. Honest & Reliable Service! ☆☆☆☆☆
Natalie Regine - 06/06/2017
Well done again - it got me thinking, we are all so quick to moan about companies that don't treat us right, but we very rarely say anything about those who treat us well. I guess it's time to rectify that right now! I've been a Castle Cars customer for more years than I care to remember, I came to you after the firm I had been using gave up taxis in Tonbridge. I did try a couple of other firms but got so fed up being told my taxi would be "10 minutes" and then finding myself still waiting 30 or so minutes later! From the start Castle Cars were honest, if they said 10 minutes, it was; if it was going to be longer they told you. There have only been a couple of times over the years that they couldn't provide a taxi and both those times the person in the office contacted an independent driver to take me and my shopping home. The drivers that I come into contact with each week (between 9am & 1pm) are a great bunch, many of them have been with the company for as long as I have so we tend to be on first name terms and know a little about each others lives by now.They are all safe, competent, professional drivers that can cheer me up when I am down, make me laugh with silly jokes, calm me down when I'm off to the dreaded hospital appointment. We have conversations covering the weather, health, gardening, relationship problems you name it we talk about it. The topic depends on which driver it is. I musn't forget the office staff (the voices on the end of the phone) I guess their job is as hard as the drivers (though I suspect the drivers would say otherwise) it's up to them to make sure the taxis are in the right place at the right time, must be a bit like juggling a load of balls but they do it well, always friendly and helpful when they answer the phone. Sadly, three years ago my eldest son died and Terry the owner (who I had never met before) and Nick from the office came to my house with flowers & condolences - that really touched me and shows just what kind of company Castle Cars is. Thank you all - if it was up to me you'd get gold in every catagory!
Anne Rich - 02/11/2018
I have used this company regularly for over 4 years and have always found the drivers to be friendly and efficient. Extra help today from Keith much appreciated.
Beryl Walker - 12/03/2019
I don’t use taxis often,Castle cars did both journeys this evening and I must say they had fair prices were genuinely polite and used all digital methods possible to keep us informed for tracking departure of our taxi and arrival. Keep it up guys your appreciated
katrina shoebridge - 04/03/2019
Thanks for coming to our aid last night. We called in the early hours with emergency request. You duly obliged and provided your normal professional service. Thank you so much!
Caroline Charlton - 05/11/2017
I am grateful to Castle Cars for taking my grandson from Hadlow College to the station today and for communicating with me by text of the booking and the starting and arrival times of the taxi. Daniel was positive about his experience and we will certainly use them again.
GranDoreen - 20/03/2019
Brilliant service every time! My daughter accidentally left her phone in taxi today as we were getting dropped home, and the friendly driver was knocking at my door within less than 5mins! I thank you x
Cassandra Abisoye - 17/03/2019
Simply the best, most reliable, and friendly taxi service I have ever used, and will keep using. Well done drivers, you do the company credit.
Tiffany Oatway - 16/07/2017