WHAT OUR CUSTOMERS SAY
Independent reviews from customers across the area and beyond.
George K.
05:49 21 May 23
Two trips booked on a Saturday of our son's wedding, so a very important day.Booked and confirmed in advance - easy online.Both cars were punctual to the minute ( even at 11pm) and both drivers were friendly and professional.Perfect service!
Victoria M.
15:38 09 Apr 23
We used Castle Cars to take us to the airport and to collect us after our holiday. The Taxi service was brilliant they met us at the airport arrivals even though our flight was slightly delayed they kept an eye on the flight details and were there when we arrived. Both drivers were extremely kind and helpful. I recommend castle cars and will use them again.
Ron
10:19 08 Apr 23
My wife Gill recently used Castle cars and we have both used them several times over the last few years. We find them reliable, polite and very friendly. Very useful to know when they are on the way so we can be sure we haven’t been forgotten and can be ready! Thank u so much for such a good service.
P B.
17:22 08 Mar 23
After the overnight fall of snow I was anxious about getting to a hospital appointment and phoned for a taxi from Castle Cars. Really polite conversation and very helpful as a taxi arrived within 5 minutes. I had notifications on my phone about the driver being enroute and the fact he had arrived and what car he was driving with it's number plate. Driver Lee made my journey comfortable and enjoyable so I arrived feeling rested and pleased that I had chosen that option. I had forgotten to say I use elbow crutches to aid my walking but this was not a problem as the car was spacious and Lee was very patient with the time to get me in and out of the car. A welcome change from the bus I usually get and in this dreadful weather it was the perfect way to travel.
Linda B.
10:13 22 Feb 23
I can’t praise Castle Cars high enough. I’m so impressed. They provide updates on the booking, when they’re en route, what car to expect and the driver arrived promptly. Nice clean car, friendly driver and I was there and back in 30 minutes!
Mandy M.
08:55 29 Dec 22
Spot on service. So reliable. Ordered a taxi early morning two days running in the Christmas holidays 2022 to get to work as it was pouring with rain and they arrived bang on time both days. Instant confirmation text when you book, when the driver is on their way and when they arrive. Literally could not ask for more. Very lucky to have such a brilliant local taxi company.
Betty and Mike W.
15:38 01 Dec 22
An amazing local taxi company.Despite being very busy during the school out times, they managed to accommodate my request for a short notice booking to transfer me from my home to the surgery and pick up for return home. Thank you for the courteous service provided by both drivers involved.
Ian P.
11:57 14 Nov 22
I have been using Castle Cars for over 10 years on airport transfers and local trips. Always reliable and great service with reasonable fares and great communication. All drivers are punctual and really pleasant. Happy to chat if you want, or leave you in peace knowing you will get there on time and stress free.
Helena T.
16:47 30 Oct 22
Reliable and safe, great company! Our driver Steve was very kind and gentle. We were two groups with a lot of luggage and we got to the station in good timing and felt safe all the way.
Christopher T.
13:16 08 Sep 22
Excellent service, polite staff and all courteous. Good to get text to inform when driver was on way and when arrived. I certainly will be using again.
Maureen R.
06:37 04 Sep 22
As a family our first port of call is always Castle Cars. Very efficient never had a problem. Our last booking was to Heathrow and back. Despite the early call both drivers were attentive and trustworthy. Will continue to use their service whenever required
Laina M.
22:31 03 Sep 22
Reliable and and prompt lift home by a really lovely driver. Thank you for getting me home safely and all the best to you. Karma 🙂
Allison H.
23:19 19 Aug 22
Fantastic company. Friendly drivers, fair prices clean cars. Çan not rate them high enough.
Wendy T.
08:46 17 Aug 22
I booked and paid for a taxi for my elderly mother with specific drop off instructions. The taxi arrived on time (with text message updates with name of driver and car details). He was fully aware of my instructions and delivered my mother home safely. Very grateful for an excellent service.
Jane M.
06:39 07 Jul 22
We rely on Castle Cars to drive us to Tonbridge Station when we are going to London. They are always on time and sometimes so early we are not quite ready. They let us know when they are en route. Drivers are polite and the driving style gives confidence. Retired couple.
Rika K.
20:19 04 Jul 22
Thank you for giving me a ride to the emergency veterinarian clinic the other day and for saving my dog’s life. All happened when our car wasn’t available and I can’t express my gratitude enough for your help! Please also accept my apologies for my husband (George Kaye)’s rather negative review posted here while ago. We have always appreciated your service for the last 7 years since we moved in Tonbridge and I think there was some kind of misunderstanding.
Jason J.
10:57 04 Jul 22
I couldn’t be more satisfied, I’m disabled so need additional assistance with getting things into the car and walking to and from it. Terry my driver helped with everything was patient and understanding of my needs. They provide a great service and I couldn’t recommend more
Alex T.
15:04 01 Jul 22
Very helpful and professional service. Arranged an airport transfer for us at relatively short notice. Our driver was waiting for us in arrivals. He timed it perfectly and parking costs were as cheap as they could be.
Garfield Girl U.
19:22 15 Jun 22
Called up a few companies (on behalf of my husband) before calling Castle Cars, all of them said no to "short journeys" between Edenbridge and Hildenborough.Castle Cars was very polite. Offered a taxi right away for my husband who was at the garage. Driver was prompt and lovely to chat to.Highly recommended this company. They really do care and ensure you get home safe.
Nigel R.
09:58 12 Jun 22
Excellent pick up in Tonbridge and drop off at Heathrow. On time and a very friendly and safe driver. Have used a few times over the past 18 months. Great experience on all occasions. ***** rating.
Caroline B.
08:07 30 May 22
I've used Castle Cars for a couple of airport runs and they have always been on time. The drivers are always friendly and helpful. They're definitely my "Go to" taxi company.
debbie H.
22:55 14 May 22
Arrived promptly at the time booked, previous to that I received a text approximately 10 minutes before pick up to let me know it was en route, the name of the driver and the registration number. First class service
Steve B.
09:35 10 May 22
Castle took us from Tonbridge to Stansted and returned us 7 days later with no problems at all. Both our drivers were prompt, friendly, helpful and considerate. More than happy to recommend and continue to be our go to cab company for their reliability and service.
Pauline R.
13:42 05 May 22
Couldn't fault service both to and from Gatwick. Pickup from home 3.30am was early and only 35 mins to airport. Arriving back driver was waiting for us with clearly marked sign. Both drivers helpful and friendly. Would recommend Castle Cars and definitely use again.
